Returns & Refunds

ORDER CANCELLATION POLICY

Orders once placed can only be canceled within 4 hours of placing the order.
To request a cancellation, please write to our customer support team at support@lifepulse.co.
If your order is eligible for cancellation, it will be processed, and the refund will be issued within 48–72 business hours after your request.

EXCHANGE POLICY

We only exchange items if they are defective, damaged, or lost in transit.

If you receive a defective or damaged product, please contact us promptly at support@lifepulse.co with your order details and clear photos of the issue.

Upon receiving the returned item, we will examine it and notify you via email whether you're eligible for a replacement. If approved, a replacement product will be shipped to you at no additional cost.

RETURN & REFUND POLICY

At PrimeCare, we strive to ensure your complete satisfaction. We're happy to issue a full refund under the following conditions:

Full Refunds Are Possible If:

  • You received an item past its expiry date

  • The product has a genuine issue that cannot be resolved at our end

Refund Timelines:

  • Credit/Debit Card or Net Banking: Please allow 10–14 working days for the credit to reflect in your account (as per your bank’s policy).

  • E-wallets: Refunds will be processed within 24 hours.

  • During peak seasons, allow up to 15–18 business days for returns to be processed.

How to Request a Refund:

To initiate a refund, email us at support@primecare.co with your order details and the reason for the request.
We value your feedback and use it to continually improve our service.

If you have any questions, feel free to reach out to our support team at support@lifepulse.co.